Friday, June 1, 2007
This gets filed under the category of "Why didn't I think of this?". What an excellent business model. Take a free product and sell support for it. The reason these products are around is because you do not really need any outside support. It is pure genius. Open Source Technical Support by OpenLogic: "OpenLogic provides comprehensive technical support for the OpenLogic Enterprise platform as well as for over 200 certified open source software packages. The OpenLogic technical support model combines a traditional 'one number to call' approach with the strength of the open source community. Whether you have questions regarding the use of an open source software package, need help troubleshooting a complex issue, or have encountered a bug in a particular package, you can rest assured that OpenLogic has the expertise necessary to assist you."